Lake District self catering accommodation in the Eskdale Valley
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Booking Terms & Conditions
Please find three sets of terms and conditions below for Rowan Bank, The Byres and our Activities.
Rowan Bank Self Catering - Booking Terms & Conditions
Booking Conditions
Whilst every effort is made to ensure that the particulars of the accommodation offered are accurate, and will be available as arranged, we cannot accept any responsibility if the accommodation does not, in fact, meet with your requirements. Before making the reservation please ensure that both the accommodation and the location is entirely suitable for ALL members of your party. We are happy to answer any questions regarding the location and the suitability of the property for your party.

Booking Deposits and Balance
  • All Bookings are provisional until you provide a 50% non-refundable deposit (deposits may be partially refunded if the accommodation is re-let – please see the cancellation policy).
  • Full Payment is due 14 days prior to your arrival.
  • Booking deposit can be made via electronic direct bank transfer to the bank account provided on the booking confirmation, debit or credit card over the phone (A a 2% surcharge applies to credit card payments) or by postal cheque – Please note that the booking will be confirmed fully upon the cheque clearing into the bank account. Postal cheques are to be made payable to Woolpack Property Account.
  • Our preferred payment method is by bank transfer/BACS payment
Reservation Policy
  • Any unpaid cancellation charges, unregistered extra guests or damages and removals of keys, linen or fixtures & fittings will be charged.
  • If you arrive with reduced numbers to your party and have not advised us 14 days prior to your arrival the full cost of the booking will apply.
  • Dogs are welcome by prior arrangement only, a charge of £15 per dog per stay is applicable, we normally accept 2 dogs per stay but we can make occasional concessions to a degree.
Arrival & Departure
Accommodation is available from 4pm on the day of arrival until 10am on the day of departure. The key will be available at the property, an email will be sent giving the details.

Damage and Cleaning Policy
We request that you leave fixtures as you found them, in the event of accidental damage or breakages we ask that you report them to us as soon as possible as it gives us an opportunity to replace or fix the items prior to the arrival of the next group. Any breakages will be charged for at cost.
  • An additional cleaning charge applies if the accommodation is left in an un-satisfactory standard, this will be charged at £15 per hour.
  • Dogs are not allowed on the furniture or upstairs in the accommodation, the above additional cleaning charge will apply if it is evident that this has been allowed.
Cancellations Policy
Should you have to cancel your booking for any reason, please do let us know as soon as you possibly can. This gives us an opportunity to re-let the accommodation and if we do, we will re-fund up to the amount of the re-sale of the accommodation less a £15 admin charge.
Otherwise our standard cancellation charges apply based on the number of days’ notice of written cancellation prior to the start date of the booking.

0 – 14 days 100%
15 – 30 days 50%
30 days or more 10%

Insurance
Your booking is a legally binding contract, we recommend you take out holiday insurance as you would if travelling abroad to protect yourself in the event of cancellation, or if anything happens whilst on holiday.

Changing a booking
A change of booking after the deposit has been received constitutes a cancellation, if you need to change the dates of your booking we will endeavour to re-let the accommodation and accommodate your new preferred dates.

Administration and Additional Charges
  • An admin charge of £15 will apply for the following: cancellations, change of booking, left property returns (at our discretion) and cheque payments not honoured.
  • Waste Sorting – It is our aim to be as eco-kind as we possibly, and we ask kindly that guests share this ethos and segregate waste in the re-cycling bins provided. A £20 sorting charge will apply if this has blatantly been ignored.
  • Dogs - A charge of £15 per dog per stay is applicable, we normally accept 2 dogs per stay but we can make occasional concessions to a degree.
Guest Behaviour
  • We do consider single sex and mixed groups of friends with prior consent, if you are planning a stag, hen or birthday party then we ask you to get in touch beforehand.
    If you are planning an extremely wild boozy weekend then this is likely not the place for you, however we do want you to enjoy yourselves and relax, we just want to make it clear that in-appropriate disruptive behaviour is not tolerated.
  • Our location is in a remote valley, however, there are residential & holiday properties within a short distance, therefore consideration must be given to any neighbouring families & groups at all times, particularly between the hours of 11pm – 7am.
  • Inside the property has a strict no smoking policy and if you choose to smoke outside the property we ask kindly that you extinguish and dispose of lit cigarettes safely and do not littler the grounds with any cigarette waste.
  • Anyone found to be carrying out any illegal activities on the property will be reported to the authorities and asked to leave immediately forfeiting the booking.
  • The ‘lead party’ name must take responsibility for the entire party booking. Should any of the party members not conform to any of the terms & conditions then the owners reserve the right to enter the property & terminate the tenancy. The ‘lead party’ member will be held responsible for any costs incurred due to loss or damage of the property & any additional cleaning charges required if the property has not been let in a reasonable state as per the terms & conditions.
  • It is the responsibility of the guests to ensure there vehicles & belongings are secure at all times.
Guest Agreement
On Booking Rowan Bank you agree with the following:
  • Pay for any additional costs as stated in the terms & conditions
  • Pay for any losses or damage due to that of the holidaymaker as stated in the terms and conditions unless the loss or damage can be fully recovered under the owners insurance policy. Please note an excess charge may apply.
  • Take good and reasonable care of the property and leave the property in a clean & tidy condition.
  • Permit the owners reasonable access to the property.
  • Abide by and do not exceed the number of persons in the property as stated on the property details
  • Report to the owner any items missing, out of use or broken from the property.
Non-Availability of Property
Should the case arise that the property, for any reason beyond our control, is not available after the booking has been taken place, all charges paid by the holiday maker will be returned in full. The Holidaymaker will have no further claim to the owner.

Property Descriptions
All property descriptions are as accurate as we can make them, any changes to the description will be notified to you as soon as possible after we have been made aware of the situation. These changes are likely to be beyond our control and we cannot be held responsible for such changes.

(These booking conditions were completed on 05/04/2016)
The Byres Bunk House Accommodation - Booking Terms & Conditions

Booking Conditions
Whilst every effort is made to ensure that the particulars of the accommodation offered are accurate, and will be available as arranged, we cannot accept any responsibility if the accommodation does not, in fact, meet with your requirements.  Before making the reservation please ensure that both the accommodation and the location are entirely suitable for ALL members of your party.  We are happy to answer any questions regarding the location and the suitability of the property for your party.

Booking Deposits and Balance

  • All Bookings are provisional until you provide a 50% non-refundable deposit (deposits may be partially refunded if the accommodation is re-let – please see the cancellation policy).
  • Full Payment is due 14 days prior to your arrival.
  • Booking deposit can be made via electronic direct bank transfer to the bank account provided on the booking confirmation, debit or credit card over the phone (A a 2% surcharge applies to credit card payments) or by postal cheque – Please note that the booking will be confirmed fully upon the cheque clearing into the bank account. Postal cheques are to be made payable to Woolpack Property Account.
  • Our preferred payment method is by bank transfer/BACS payment
Reservation Policy
  • Any unpaid cancellation charges, unregistered extra guests or damages and removals of keys, linen or fixtures & fittings will be charged.
  • If you arrive with reduced numbers to your party and have not advised us 14 days prior to your arrival the full cost of the booking will apply.
  • Dogs are welcome by prior arrangement only, a charge of £15 per dog per stay is applicable, we normally accept 2 dogs per stay but we can make occasional concessions to a degree.
Arrival & Departure
Accommodation is available from 4pm on the day of arrival until 10am on the day of departure. The key will be available at the property, an email will be sent giving the details.

Damage and Cleaning Policy
We request that you leave fixtures as you found them, in the event of accidental damage or breakages we ask that you report them to us as soon as possible as it gives us an opportunity to replace or fix the items prior to the arrival of the next group. Any breakages will be charged for at cost.
  • An additional cleaning charge applies if the accommodation is left in an un-satisfactory standard, this will be charged at £15 per hour.
  • Dogs are not allowed on the furniture or upstairs in the accommodation, the above additional cleaning charge will apply if it is evident that this has been allowed.
Cancellations Policy
Should you have to cancel your booking for any reason, please do let us know as soon as you possibly can. This gives us an opportunity to re-let the accommodation and if we do, we will re-fund up to the amount of the re-sale of the accommodation less a £15 admin charge.
Otherwise our standard cancellation charges apply based on the number of days’ notice of written cancellation prior to the start date of the booking.

0 – 14 days 100%
15 – 30 days 50%
30 days or more 10%

Insurance
Your booking is a legally binding contract, we recommend you take out holiday insurance as you would if travelling abroad to protect yourself in the event of cancellation, or if anything happens whilst on holiday.

Changing a booking
A change of booking after the deposit has been received constitutes a cancellation, if you need to change the dates of your booking we will endeavour to re-let the accommodation and accommodate your new preferred dates.

Administration and Additional Charges
  • An admin charge of £15 will apply for the following: cancellations, change of booking, left property returns (at our discretion) and cheque payments not honoured.
  • Waste Sorting – It is our aim to be as eco-kind as we possibly, and we ask kindly that guests share this ethos and segregate waste in the re-cycling bins provided. A £20 sorting charge will apply if this has blatantly been ignored.
  • Dogs - A charge of £10 per dog per stay is applicable, we normally accept 2 dogs per stay but we can make occasional concessions to a degree.
Guest Behaviour
  • We do consider single sex and mixed groups of friends with prior consent, if you are planning a stag, hen or birthday party then we ask you to get in touch beforehand.
    If you are planning an extremely wild boozy weekend then this is likely not the place for you, however we do want you to enjoy yourselves and relax, we just want to make it clear that in-appropriate disruptive behaviour is not tolerated.
  • Our location is in a remote valley, however, there are residential & holiday properties within a short distance, therefore consideration must be given to any neighbouring families & groups at all times, particularly between the hours of 11pm – 7am.
  • We have a strict no smoking policy in the property and also the grounds, if you choose to smoke outside the grounds then we ask kindly that you do not litter our beautiful countryside and that you extinguish and dispose of lit cigarettes safely.
  • Anyone found to be carrying out any illegal activities on the property will be reported to the authorities and asked to leave immediately forfeiting the booking.
  • The ‘lead party’ name must take responsibility for the entire party booking. Should any of the party members not conform to any of the terms & conditions then the owners reserve the right to enter the property & terminate the tenancy.  The ‘lead party’ member will be held responsible for any costs incurred due to loss or damage to the property & any additional cleaning charges required if the property has not been left in a reasonable state as per the terms & conditions.
  • It is the responsibility of the guests to ensure there vehicles & belongings are secure at all times.
Guest Agreement
On Booking The Byres you agree with the following:
  • Pay for any additional costs as stated in the terms & conditions
  • Pay for any losses or damage due to that of the holidaymaker as stated in the terms and conditions unless the loss or damage can be fully recovered under the owners insurance policy. Please note an excess charge may apply.
  • Take good and reasonable care of the property and leave the property in a clean & tidy condition.
  • Permit the owners reasonable access to the property.
  • Abide by and do not exceed the number of persons in the property as stated on the property details
  • Report to the owner any items missing, out of use or broken from the property.
Non-Availability of Property
Should the case arise that the property, for any reason beyond our control, is not available after the booking has been taken place, all charges paid by the holiday maker will be returned in full. The Holidaymaker will have no further claim to the owner.

Property Descriptions
All property descriptions are as accurate as we can make them, any changes to the description will be notified to you as soon as possible after we have been made aware of the situation.  These changes are likely to be beyond our control and we cannot be held responsible for such changes.


(These booking conditions were completed on 05/04/2016)
Activities - Terms & Conditions of Business
1. Fee Terms
1.1 We accept the fees as detailed in the Booking Confirmation.

2. Payment
2.1 Fees will be invoiced and paid as described in the Booking Confirmation.
2.2 The Minimum Fee is a group booking price and will be charged in full even if the total number of participants is reduced.
2.3 Requests to bring additional participants must be communicated to West Lakes Adventure in writing at least 1 month prior to programme delivery. The Provider reserves the right to refuse additional participants. Should any request be agreed by the West Lakes Adventure, any additional fee per participant(s) shall be in addition to the Minimum Fee.

3. Cancellation
3.1 The deposit is not refundable.
3.2 Should the Purchaser wish to cancel any programme supplied by West Lakes Adventure then the following cancellation terms and conditions will apply.
Cancellation within a period of 2 months prior to the agreed delivery date as defined in the Booking Confirmation will result in 50% of the minimum fee being due and claimable by West Lakes Adventure.
Cancellation within a period of 1 month prior to the agreed delivery date as defined in the Booking Confirmation will result in 100% of the minimum fee being due and claimable by West Lakes Adventure.
This fee may be reduced at the discretion of West Lakes Adventure.

4. Insurance
4.1 Details of our Public Liability & Professional Indemnity insurance policies are available upon request. (We advise that individuals carry personal single trip holiday insurance to cover personal injury and loss or damage to personal belongings)

5. Health
5.1 The programme will be delivered in the outdoor environment. Safety will be managed by West Lakes Adventure in line with current statutory legislation and National Governing Body guidelines. Participants should be of reasonable health and shall raise any health issues prior to the activities.

6. Liability
6.1 West Lakes Adventure shall not be liable for any claim for direct or indirect injury or damage by the Participants or any third party unless such injury or damage is caused directly or indirectly, wholly or in part by the negligence of West Lakes Adventure, its servants or agents.
6.2 West Lakes Adventure shall be responsible for any loss or damage to all or part of the equipment used during programme delivery unless such loss or damage is proved conclusively to have been caused by the Participants.

7. Cancellation & Force Majeure
7.1 The start and finish times of the programme shall be extended by a reasonable time, at the sole discretion of West Lakes Adventure and its instructors.
7.2 If performance of the Contract is delayed by reason of any cause whatsoever beyond West Lakes Adventures reasonable control, including but not limited to: accidents, breakdown, labour disputes, epidemic, illness, fire, non-delivery or late delivery by a supplier and acts of terrorism, then the Minimum Fee will remain payable upon performance of the agreement.

8. Marketing Material
8.1 Any figures, statements, descriptions, illustrations, photographs, drawings or any other matters contained in West Lakes Adventures website, marketing material or other literature are made in good faith but are not guaranteed to be accurate and shall not form any part of any contract between West Lakes Adventure and the Purchaser.

9. Intellectual Property & Confidentiality
9.1 The Purchaser agrees that all handouts, materials, leaflets, examples, proposals, literature, marketing material, working theories & models, project designs and exercise briefs are the Intellectual Property of West Lakes Adventure. The Purchaser understands that no copying, reproduction, distribution and amendment may be made to such materials and information without the written permission of a Director of West Lakes Adventure.
9.2 The Purchaser understands that all Intellectual Property, whether specific or otherwise is subject to confidentiality and that to breach this term would result in West Lakes Adventure being able to pursue such a breach through the courts.

10. Health And Safety At Work Act 1974
The Purchasers attention is called to the provisions of the Health and Safety at Work Act 1974. West Lakes Adventure will make available upon request information on its services to ensure that as far as is reasonably practicable they are safe and without risk to health when properly used. It is the responsibility of the Purchaser to take such steps as are necessary to ensure that the appropriate information relevant to the services is made available to its servants, agents and any person to whom the purchaser supplies them and to any other person the purchaser reasonably considers should have knowledge thereof.

11. Jurisdiction
These Terms and Conditions and every associated Contract shall be governed by and construed in all respects with the laws of England and any dispute arising hereunder shall be tried by the English Courts.

12. Complaints Procedure
We place a high emphasis on meeting our client’s expectations and delivering a quality service. Once we are made aware of any service issue we will do our very best to resolve the matter to a client’s satisfaction. In the event of a complaint you must contact a Director of West Lakes Adventure in writing within a period of seven days after the date of the issue being raised, West Lakes Adventure reserves the right to reject the complaint should this procedure not be complied with.
For enquiries please call us on 019467 23753

Woolpack Farm Cottage
Eskdale, Cumbria, CA19 1TH

Tel: 019467 23753
Email: enquiries@stayineskdale.co.uk

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